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Challenge Two

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Extend the previous process to consider also this story.

If the claim is not rejected, the claim is marked as “eligible” and is moved to a senior claims officer who performs an assessment of the reported disability and determines the monthly benefit entitlement. In the case of short-term disability benefits, the senior claims officer can perform the benefit assessment without requiring further documentation. Once a decision is made, the senior claims officer sends a notification to the customer regarding the outcome and registers the entitlement on the insurance information system.